Very frustrated with Telstra's non-service and non-support with my dialogue with the Virtual Assistant below:

By Ouyang Yu




Hi! I'm Telstra's Virtual Assistant.

In a short sentence, let me know how I can help you today.
You
 - 14:40
hi there
Codi
 - 14:40

Hey there. What can I help you with?
You
 - 14:41
I need to speak to a living person, not someone virtual
Codi
 - 14:41

I'd like to help. Let me know what I can do for you today.
You
 - 14:41
are you a real living person?
Codi
 - 14:41

To get you the right help, let me know if this is for Personal or Business.
Codi
 - 14:41
Codi
You
 - 14:41
Codi
 - 14:41

Due to the impact of COVID-19 restrictions on our teams and partners in Australia and around the globe, we have no chat team members available to assist.

We understand how frustrating this is. We're doing everything we can to find alternative solutions to improve things, but these are highly unusual circumstances, and this will take time.

We're prioritising Medical Priority Assist, service faults and high-risk cases, so if your enquiry is not one of these, please reconsider calling us at this time.

You can get self service help through our Support Centre. To manage your account online, log in to My Account, or download our apps.
Codi
 - 14:41

If you need help with anything else, please let me know.
You
 - 14:42
not very helpful and very frustrating








Business
Codi
 - 14:41

Due to the impact of COVID-19 restrictions on our teams and partners in Australia and around the globe, we have no chat team members available to assist.

We understand how frustrating this is. We're doing everything we can to find alternative solutions to improve things, but these are highly unusual circumstances, and this will take time.

We're prioritising Medical Priority Assist, service faults and high-risk cases, so if your enquiry is not one of these, please reconsider calling us at this time.

You can get self service help through our Support Centre. To manage your account online, log in to My Account, or download our apps.
Codi
 - 14:41

If you need help with anything else, please let me know.
You
 - 14:42



Codi
 - 14:42

Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are not helpful at all
Codi
 - 14:42

Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are so stupid

Codi
 - 14:42

Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are not helpful at all
Codi
 - 14:42

Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are so stupid







not very helpful and very frustrating
Codi
 - 14:42
Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are not helpful at all
Codi
 - 14:42

Sorry, I didn't get that.

So I can help, try asking your question a different way.
You
 - 14:42
you are so stupid

Comments

Jade said…
just a robot, hahaha
March 30, 2020 at 1:49 PM
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